Qualities of an Interrogator
I would like to initiate research into what others would say are the most important qualities or abilities a business owner should look for when hiring a Retail Loss Prevention [LP] Consultant, an LP in-house manager or supervisor or an LP Investigator (not in-house.) There may be some additional “titles” but the examples I provided here are intended to reflect that group of LP individuals who fit a role that extends beyond detecting, apprehending, and processing shoplifters (external theft.)
Some qualities would include the following:
- Common sense
- Quick thinking and quick, but controlled, reactions
- Ability to interpret and evaluate body language
- Perceptiveness to potential violence
- Patience
- Tenacity despite possible intimidation
- Quick mental insight or discernment
- Maturity to rise above delight in others’ downfall
- Ability to examine shortcomings candidly
- Good memory
- Ability to avoid emotional entanglements
- Acting ability
An interviewer needs BUSINESS-RELATED EXPERIENCE:
- Apprehension of shoplifters
- Sales background (to sell self)
- Retail background
- A degree in business, law enforcement, or psychology
- Courses in behavioral science/psychology, criminal interrogation and applicable laws and regulations
An interviewer needs to be a GOOD COMMUNICATOR:
- Above average verbal and writing skills
- Above average listening
- Wide vocabulary plus correct word choice and word use
- Ability to communicate with people at any educational level, job rank, social status
- Attuned to different personality characteristics
- Quick mastery of information about jobs and associated jargon
I would like others to add to this list. From here, I would like to dig deeper into each quality.
Tags: fraud blog, hiring, hiring an investigator, interrogation blog, interrogation questions, interrogation techniques, interview questions, interviewer, interviewing techniques, loss prevention blog, security blog, theft blog
